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1. Introduction

   1.1 These terms and conditions (the "Terms") are the terms on which this website www.roserdesign.com (the "Website"), and the purchase of products made available for sale on our Website (a "Product") are made available to You ("You"/"Your"). These Terms also contain very important information regarding Your rights and obligations, as well as conditions, limitations, and exclusions that might apply to You. Please read these Terms carefully before using our Website and print off a copy or save a copy for future reference.

   1.2 By using or accessing our Website, You agree to be legally bound by these Terms as they apply to Your use of or access to our Website.

   1.3 If You do not wish to be bound by these Terms, then please refrain from using our Website. We may also amend these Terms from time to time, so please make sure You have seen the latest version. Where these Terms (or any part of them) have been translated into languages other than English, the English language version takes priority.

   1.4 Where You purchase a Product, Your purchase is subject to additional terms and conditions, which will be notified to You when You follow the ordering procedures set out on the relevant order page.

   1.5 Nothing in these Terms or any statement appearing on our Website affects Your statutory legal rights under applicable law insofar as such rights cannot be lawfully limited or excluded.

   1.6 Products: if You are a consumer based in the United Kingdom or another European Union country and You purchase Products from us, You have a mandatory legal right to cancel Your order and return the Products to us for any reason, without penalty, up to 28 days following the date of delivery. More information is contained in our Delivery & Returns Policy, which is incorporated into these Terms.

2. Information About Us

   2.1 We are Roser Handmade Glassware Limited, a company registered in the UK under registration number 13096758, and our registered address is Gemma House, 39 Lilestone Street, London, England, NW8 8SS.

   2.2 If You have any questions, complaints, or comments on this Website or the order process, then You may contact Us at info@roserdesign.com or by post to our office address: Gemma House, 39 Lilestone Street, London, England, NW8 8SS.

3. Buying Products on our Website

   3.1 To order a Product from us, you will need to follow the ordering procedures set out on the relevant order page.

   3.2 Details of the prices for the Products and the procedures for payment and delivery are displayed on or through Our Website. The price of any Product is the price in force at the date and time of Your order.

   3.6 From time to time We will make promotional codes/discounts available. Only one code may be used per transaction. We will alert You to additional specific terms that apply to such promotional codes at the relevant time.

4. Our Products

   4.1 You must pay for the Products by credit, debit card, or by Apple Pay at the time of the order, at which time You will be notified of the current price.

   4.2 We are entitled to refuse any order placed by You. Your order is accepted only when We confirm acceptance to You by online electronic means ('Confirmation') to the email address You have given Us on ordering. We will use reasonable endeavours to deliver Your order by the date set out in the Confirmation. We may amend any errors in pricing referred to on the Website, and We will contact You in writing if this happens.

   4.3 Products: to cancel Your order for Products after it has been dispatched to You, You will need to follow the Returns Policy & Procedure.

   4.6 Limited stock availability, all items sold on a first-come, first-served basis.

5. Reselling Of Products

   5.1 Please note that all Products available on Our Website are for personal use only as a consumer. You may not advertise, sell, or resell any of the Products in connection with a business.

   5.2 We reserve the right to cancel or reduce the quantity of any orders where We believe You are breaching any of the above Terms.

6. Modifications To Website/Product Lines/Membership

   6.1 We reserve the right to alter or suspend any aspect of Our Website or the content, or discontinue Product lines.

   6.2 While We will endeavour to make sure Products are in stock, all advertised Products are made available for purchase subject to availability and We cannot be liable if a particular Product is not available. We will endeavour to inform You by email if any Product You have ordered is no longer available and refund any money You have previously paid.

7. Information You Provide

   7.1 The following applies to any information You provide to Us, for example during any registration or ordering process. You must also read Our Privacy Policy, which contains important information about the use of Your personal information and other information regarding Your privacy.

   You authorise Us to use, store, or otherwise process any personal information that relates to and identifies You, including, but not limited to, Your name and address, to the extent reasonably necessary to provide the services which are available through Our Website by Us or Our sub-contractors. If You obtain or choose to buy Products through Our Website, then We may collect information about Your buying behaviour. And if You send Us personal correspondence such as emails or letters, then We may collect this information into a file specific to You. All such information collected by Us shall be referred to in these Terms as "Personal Information".

   You must ensure that the Personal Information You provide is accurate and complete, and that all ordering or registration details (where applicable) contain Your correct name, address, and other requested details.

   7.2 If You would like to review or modify any part of Your Personal Information, You should email Us at info@roserdesign.com.